Assistant Taproom Manager

Job Title: Assistant Taproom Manager

Reports To: Taproom & Events Manager

Department: Taproom

Classification: Full-time, Salaried

Location: 116 County Road, Ipswich MA 01938

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Position Summary

True North Ale Company is offering an exciting opportunity for a dynamic go-getter who will continue to provide an amazing experience for our customers. We are seeking the person who craves a challenge and will help to chart the course for our taproom to become a renowned destination. Primary responsibilities include scheduling and supervising bartenders, scheduling food trucks, draft and tap box maintenance, social media, updating and posting beer menus, opening and closing the taproom, managing merchandise, and scheduling and managing events. Secondary responsibilities include advising owners regarding taproom design, beer selection, website presentation, and overall marketing strategy.


Duties and Responsibilities

Basic job duties that an employee must be able to perform, with or without reasonable accommodation:

Perform draft maintenance in the tap room and event tap boxes (will train the right candidate)

Find, book, and permit food trucks for high volume tap room hours.

Maintain food truck relationships.

Determine the appropriate taproom staff; help to hire and directly supervise bartenders

Open and close service in accordance with operating procedures

Oversee the Toast point-of-sale system; open and close cash drawers, petty cash and cash out for each shift

Check and update menus ensuring offerings are accurately posted

Collaborate on website design; make marketing recommendations including brand positioning and menu presentation

Manage taproom general day-to-day operations

Work with Chief of Brewery Operations to manage taproom beer stock

Work with Chief Financial Officer to order supplies for food service offering

Engage new and regular customers in conversation and gather how their experience at the taproom is going and what you can do to make it better

Educate our customers about our beer, beer in general, and the processes behind making it

Develop training procedures and deliver new employee training

Work with Chief of Brewery Operations and Head Brewer to develop continuing education and sensory training for staff, including development of ‘talk-sheets’

Identify and recommend corrective actions for safety issues

Schedule and manage public and private special events

Manage retail sales of merchandise and packaged beer for off-premises consumption

Supervise and assist in the cleaning of the taproom and the stocking and sorting of inventory

Ensure taproom employees consistently apply all critical procedures ensuring legal compliance

Respond to and resolve all issues during service

Other related duties and projects assigned from time to time

And most importantly, contribute the leadership required to make the taproom a fun place to work and a fun place to visit



Stellar work ethic

Minimum one year of bartending experience and the knowledge of how to properly pour a beer

Demonstrated management capability; Management experience preferred

Experience in the brewing industry or homebrewing preferred

TIPS Certified. If not currently, you must become certified before starting work


Working Conditions

Elevated noise level

Customer flow may vary extremely requiring flexibility in accomplishing tasks

Exposure to high temperatures around appliances

Slippery floors from spills

Work 40+ hour weeks, including nights, weekends, and frequent overtime


Physical Requirements

Must be 21+

Able to tap kegs

Able to move and lift ⅙ BBL kegs (60 lbs) solo

Able to move/roll ½ BBL kegs (160 lbs) solo

Ability to lift ½ BBL kegs with a partner is a plus

Able to steadily carry trays of drinks and empty glasses for cleaning

Work with appliances, primarily dishwasher and convection oven